Rozwiązywanie konfliktów i mediacja na uniwersytecie nowozelandzkim

mediator akademicki

Rozwiązywanie konfliktów i mediacja na uniwersytecie nowozelandzkim –  University of Otago

Who can use the services?

Anyone who is a member of the Otago University community can use the Ethical Behaviour Network and the Mediator.

  • That means all students – undergraduate and post-graduate – wherever you study.
  • And it means all staff, wherever you work and whatever your role.

We are a confidential low-level and informal way of resolving problems and addressing concerns. If you’re not sure whether this is the place to bring your issue, an initial chat will sort that out and may give you information about other sources of assistance.

You don’t need to be seeking mediation in order to make contact – most people just want a safe, confidential place to talk about their issues. For some that will mean proceeding to mediation and for others it won’t.

We focus on relationships between members of our community. Most people contact us directly and there is no concern too small or too big to discuss.

If you are responsible for staff or students you can contact the mediator for confidential advice and you can suggest that they can meet with the mediator to discuss their concerns. Coming to talk to the mediator or to a contact person does not commit a person to further action – the individual is in control of their choices at all times.

Mediation and Harassment Policy


The guiding principle adopted by the University of Auckland is to encourage individuals to work together to resolve their disputes or disagreements. To facilitate this it may be helpful to seek assistance from the Mediation Service. Mediators assist people to have difficult conversations with each other by facilitating a process which is focused on clarifying what the problem/s might be and finding mutually acceptable solutions. If a problem or dispute has arisen discussing it with the mediator sooner rather than later is likely to increase the chances of a satisfactory outcome.

The University of Auckland provides a mediation service accessible to all members of the University Community, including academic, general and management staff and by students. This service is free, private and informal.


The University is a large and complex community made up of diverse groups of people from many different backgrounds. The University is committed to providing an environment which is free from harassment and discrimination but sometimes difficulties with another person’s behaviour or attitudes may arise. If behaviour is serious, ongoing, unwanted, or offensive, and the person has been asked to stop but they continue, it may be harassment.

Discrimination and harassment are unethical as well as illegal and therefore there are procedures in place to investigate and deal with such matters. In the first instance the mediator can assist by listening and discussing options. Anyone who considers they have experienced harassment is encouraged to contact the Mediation Service.


Student Learning and Research Grievances

If a grievance or dispute or problem arises between a student and their supervisor/s it is recommended that this is addressed as soon as possible. The University considers that in the first instance, attempts should be made to resolve any dispute in an informal way if possible. The rationale for this is the efficient and timely handling of any problems.

Informal processes include raising the matter with the other person/people or approaching the Departmental Postgraduate Advisor or HOD or by approaching the University’s Mediation Service.

It can also be helpful to consider the suggestions available in Resolution of Research Problems (PDF).

Where a student considers that it is advisable to use an advocate for assistance in dealing with the matter/s, they should approach the AUSA or WAVE representatives ( or alternatively bring a friend or support person to any meeting.

All informal attempts to resolve any issues are in confidence and are free for all staff and students of the University. If informal processes are unsuccessful, any entitlements to more formal resolution are preserved. The formal processes are also set out in the links to Postgraduate Policies and Guidelines or are available from the ClockTower Student Information Service or from AUSA and WAVE.



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