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Requisition Number 37222
Title Ombudsperson
School / Unit Harvard Medical School
Department Ombudsperson Services
Location Boston
Full Or Part Time Full-Time
Hours Per Week
Days And Hours Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Days Off Sunday
Saturday
Salary Grade 060
Date Posted 07/29/2009
Duties And Responsibilities The Ombudsperson serves as a designated impartial and informal dispute resolution practitioner whose major function is to provide confidential and informal assistance to the constituents of Harvard Medical School, Harvard School of Dental Medicine, Harvard School of Public Health and appointees at the affiliated institutions. The office supplements, but does not replace, the University’s existing resources for conflict resolution and does not accept notice on behalf of the University. The Ombuds function is independent of existing administrative structures and is directly responsible to the Deans of each school. Supervision comes from Deans or designee, and the he/she works administratively through the Office of Faculty Affairs. The Ombudsperson has three major areas of responsibility: dispute resolution/consultation and referral; policy analysis; and community outreach and education. With dispute resolution/consultation and referral, the Ombudsperson provides impartial and confidential consultation to students, staff and faculty members with Harvard positions and appointments who feel aggrieved or concerned about an issue; assists with interpretation of university policies and procedures as needed; assists with issue clarification and option review for possible resolution; helps to evaluate risks and benefits of identified resolution options; conducts informal fact-finding to promote better understanding of issue as needed; works to develop mutually satisfactory process for resolution through individual discussion, shuttle diplomacy, facilitated discussion, and/or mediation; consults with faculty and/or managers to develop general cooperative strategies for complaint resolution; provides referrals to other resources as needed; remains independent, neutral and impartial, and exercise good judgment; and works closely with the Dean for Academic and Clinical Affairs as well as Faculty Affairs, Faculty Research and Integrity, and Human Resources. With policy analysis, serves as a campus resource for officials in formulating or modifying policies and procedures, and raises issues which may surface as result of gaps between stated university objectives and general practice; on an annual basis, reviews and reports patterns of concerns brought to the Ombuds Office, recommends changes to reduce or eliminate recurring problems, and presents the annual report information to the faculty council each year; provides early detection of areas of organizational concern, upward feedback, critical analysis of systemic need for improvement, and makes recommendations; acts as liaison between individuals or groups and administrative structure, serving as communicator or informal facilitator, as appropriate. With community outreach and education, the Ombudsperson provides on-going education and communication about the Ombuds office and its role to all potential users, their institution and university leadership; and designs and conducts training programs for the university and affiliates in dispute or conflict resolution, negotiation skills and theory, civility and related topics.
Basic Qualifications Bachelor’s required, advanced degree in a related field preferred. Demonstrated experience in conflict resolution, mediation and/or negotiation. Some prior supervisory experience.
Additional Qualifications Outstanding communication and interpersonal skills including the ability to work well with individuals at all institutional levels, an ability to develop rapport with individuals, and experience working with subtle and/or complex institutional political dynamics. Excellent problem-solving skills. Prior experience in an academic or medical environment is strongly preferred. Knowledge and understanding of Harvard University and its medical affiliates a plus. Demonstrated experience handling confidential matters with discretion and maintaining professional demeaner. Strong background of sensitivity to diversity issues. Works well independently and as part of a team. Previous Ombuds experience preferred.
Additional Information In addition the Ombudsperson directs the Office of the Ombuds, where he/she formulates, manages and monitors the overall goals, direction, programs and budget of the office, and supervises office staff as necessary; creates an environment fostering emotional and physical safety for all with concerns; facilitates open discussion and exploration of options without fear of retaliation; maintains high level of confidentiality at all times; and ensures that the integrity of the office is maintained by all Ombuds Office staff.
Required Screening Harvard University requires pre-employment reference and background screening.
Harvard University is an Affirmative Action/Equal Opportunity Employer.
Requisition Number 37222

Title Ombudsperson

School / Unit Harvard Medical School

Department Ombudsperson Services

Location Boston

Full Or Part Time Full-Time

Hours Per Week

Days And Hours Monday 9:00 AM – 5:00 PM

Tuesday 9:00 AM – 5:00 PM

Wednesday 9:00 AM – 5:00 PM

Thursday 9:00 AM – 5:00 PM

Friday 9:00 AM – 5:00 PM

Days Off Sunday

Saturday

Salary Grade 060

Date Posted 07/29/2009

Duties And Responsibilities

The Ombudsperson serves as a designated impartial and informal dispute resolution practitioner whose major function is to provide confidential and informal assistance to the constituents of Harvard Medical School, Harvard School of Dental Medicine, Harvard School of Public Health and appointees at the affiliated institutions.

The office supplements, but does not replace, the University’s existing resources for conflict resolution and does not accept notice on behalf of the University.

The Ombuds function is independent of existing administrative structures and is directly responsible to the Deans of each school. Supervision comes from Deans or designee, and the he/she works administratively through the Office of Faculty Affairs.

The Ombudsperson has three major areas of responsibility:

dispute resolution/consultation and referral; policy analysis; and community outreach and education.

With dispute resolution/consultation and referral, the Ombudsperson provides impartial and confidential consultation to students, staff and faculty members with Harvard positions and appointments who feel aggrieved or concerned about an issue;

assists with interpretation of university policies and procedures as needed;

assists with issue clarification and option review for possible resolution;

helps to evaluate risks and benefits of identified resolution options;

conducts informal fact-finding to promote better understanding of issue as needed;

works to develop mutually satisfactory process for resolution through individual discussion, shuttle diplomacy, facilitated discussion, and/or mediation;

consults with faculty and/or managers to develop general cooperative strategies for complaint resolution;

provides referrals to other resources as needed; remains independent, neutral and impartial, and exercise good judgment;

and works closely with the Dean for Academic and Clinical Affairs as well as Faculty Affairs, Faculty Research and Integrity, and Human Resources.

With policy analysis, serves as a campus resource for officials in formulating or modifying policies and procedures, and raises issues which may surface as result of gaps between stated university objectives and general practice; on an annual basis, reviews and reports patterns of concerns brought to the Ombuds Office, recommends changes to reduce or eliminate recurring problems, and presents the annual report information to the faculty council each year; provides early detection of areas of organizational concern, upward feedback, critical analysis of systemic need for improvement, and makes recommendations; acts as liaison between individuals or groups and administrative structure, serving as communicator or informal facilitator, as appropriate.

With community outreach and education, the Ombudsperson provides on-going education and communication about the Ombuds office and its role to all potential users, their institution and university leadership; and designs and conducts training programs for the university and affiliates in dispute or conflict resolution, negotiation skills and theory, civility and related topics.

Basic Qualifications Bachelor’s required, advanced degree in a related field preferred. Demonstrated experience in conflict resolution, mediation and/or negotiation. Some prior supervisory experience.

Additional Qualifications Outstanding communication and interpersonal skills including the ability to work well with individuals at all institutional levels, an ability to develop rapport with individuals, and experience working with subtle and/or complex institutional political dynamics. Excellent problem-solving skills. Prior experience in an academic or medical environment is strongly preferred. Knowledge and understanding of Harvard University and its medical affiliates a plus. Demonstrated experience handling confidential matters with discretion and maintaining professional demeaner. Strong background of sensitivity to diversity issues. Works well independently and as part of a team. Previous Ombuds experience preferred.

Additional Information In addition the Ombudsperson directs the Office of the Ombuds, where he/she formulates, manages and monitors the overall goals, direction, programs and budget of the office, and supervises office staff as necessary; creates an environment fostering emotional and physical safety for all with concerns; facilitates open discussion and exploration of options without fear of retaliation; maintains high level of confidentiality at all times; and ensures that the integrity of the office is maintained by all Ombuds Office staff.

Required Screening Harvard University requires pre-employment reference and background screening.

Harvard University is an Affirmative Action/Equal Opportunity Employer.

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Jedna odpowiedź

  1. Polacy musza zrozumiec ze najpierw musza zamknac wszystkie uczelnie panstwowe. To one wlasnie robia z Polski Chiny, Indie, Rosje, kraje z ktorych specjalistow w dziedzinach nauk scislych i technicznych USA zatrudnia jako nizsza kadre naukowa na swoich wyzszych uczelniach za 10 ta czesc tego co chcialby za identyczna prace Amerykanin. Kadra ta pracuje z reguly na tymczasowych wizach pracowniczych tzw.
    H1B lub powtarza studia magisterskie lub doktoranckie po skonczeniu podobnych w swoim kraju pochodzenia i coraz czesciej egzekwuje sie prawo imigracyjne nawet wobec specjalistow
    deportacja. Profesorowie wyzszych uczelni w tych krajach zarabiaja po kilka
    do kilkudziesieciu dolarow miesiecznie w porownaniu z nawet milionem dolarow rocznie na najlepszych uczelniach prywatnych w USA i czesto doswiadczaja glodu.
    Kraje te sa ostoja amerykanskiego systemu szkolnictwa wyzszego i ich kadra nasyca wydzialy nauk scislych i technicznych w 50%. Oprocz malzenstwa nie ma innej drogi legalnej emigracji do USA. Kraje te maja porownywalny poziom nauczania do uczelni stanowych USA z powodu istnienia w nich Atomowych wojsk rakietowych przy istniejacej nedzy a nawet glodzie. Polska Gierka byla podobnym krajem i wyrosle z niej uczelnie sa bezuzyteczne w obecnej Polsce jako ze bylyby podobnie jak w PRL czescia tego kolonializmu wizowego USA. Polska przez okupacje komunizmem i doktryne wodorowa i atomowa Gierka nie ma energetyki jadrowej, kolei, ani przemyslu elektronicznego do elektroniki o wielkiej skali integracji pracujacej
    w superkomuterach powszechnego uzytku niezbednych w normalnym procesie edukacji i funkcjonowaniu konkurencyjnych z USA i stara Unia wyzszych uczelni.
    Edward Gierek planowal stworzyc Polske swiatowym mocarstwem z bomba wodorowa za kazda cene i rozkwit uczelni i przemyslu elektronicznego w latach 70 tych i 80 tych
    byl wynikiem zapotrzebowania na technologie stowarzyszone jak elektronika
    ale duzo ponizej normalnego poziomu dostepnosci tych technologii dla ludnosci
    cywilnej w USA, Kanadzie, Australii i krajach Starej Unii Europejskiej.
    Np. PRL nie umialo wyprodukowac nie zmieniajacego kolorow telewizora kolorowego (Rubin).

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